VivaCitadel

Property Records Requests made simple
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A cropped screenshot of the VivaCitadel web application showing a property information request form. The form explains the terms of submitting a property information request with a city then lists a form to input request information including property address and owner name and email.
A screenshot of the VivaCitadel web application showing a completed property information request response. The response notifies the user their requested files will download automatically, listing a single file with a download button.

Modern property record service delivery with one simple platform

Service Delivery Anytime, Anywhere

  • Submit Property Information Requests online anytime, from anywhere
  • Instantaneous field validation
  • Secure online payment
  • E-signatures
  • 24/7 service delivery

Improve Operational Efficiencies

  • Automated request validation
  • Automated payment collection
  • Automated record retrieval
  • Reduced time and effort to complete

Recover Costs of Service Delivery

  • High costs of manual service delivery significantly reduced
  • Elimination of time-consuming manual tasks
  • Streamline in-person service desk workflows
  • Create self-service alternatives in addition to in-person delivery
Sign up for a demo to see if VivaCitadel is right for your organization!

The Municipal Property Record Problem

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The State of Records Request Processing

Today, many Canadian property information request (PIR) services make use of a patchwork of legacy systems and paper records, falling far behind modern technology. Taking a single PIR from start to finish requires a significant amount of manual labour from city clerks, resulting in long turnaround times.

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Impacts From Today's Systems

Many intake processes across the country require the requestor to visit in person, lack online payment options, or need several corrections and communications before the request is ready to be processed. Service delivery is limited by available resources, increasing wait times in peak months. Real estate agents submitting multiple requests at once further amplify the impacts of these systems.

As a necessary part of obtaining property records for renovations and property sales, these pains seem unavoidable for citizens.

Bridging the Gap From People to Process

With VivaCitadel, citizens can submit property information requests online from anywhere and at any time. Form submissions are validated and verified on the fly, complete and ready for processing by the time they hit the city's inbox. With digital signatures and online payment options, the intake process is simple and efficient.

VivaCitadel’s city-facing portal automatically collects all records on a property that are stored in city systems, minimizing the work required for every information request. Property records can even be digitized through the platform for easy, long-term storage.

Bring municipal property information services into the 21st century with VivaCitadel.

Sign Up for a Demo
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The VivaCitadel Difference

Typical Property Records
VivaCitadel
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Complete 1 request in 1.5 hours
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Complete 1 request in 30 minutes
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Manually complete 100% of the PIR process
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Automate 70% of the PIR process
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Many outdated, difficult legacy systems
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One modern, easy-to-use platform
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40 hr/week service delivery
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24/7 service delivery
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Cost centre
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Full cost recovery
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The Value in VivaCitadel

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Increase Access to Services

Meet your citizens when and where they are with VivaCitadel.
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Improve Efficiency

Automate time-intensive, complicated services and realize organizational efficiencies with VivaCitadel.
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Recapture Costs

Reduce the labour cost and recapture unnecessary service expenses with VivaCitadel.

Transform your property records management

Speak to our team and learn if VivaCitadel is the right fit for your organization - no strings attached!
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