See how VivaCitadel can affect your bottom line, save staff time, and transform service delivery.
Get business caseResearching how 30+ Canadian municipalities handle property record services has provided valuable insight into service fees, digitization, technology use, authorization, privacy, and record management. To help foster municipal collaboration and innovation, we’re happy to share our findings!
Get report
Cities in the VivaCitadel Design Partner Program have provided valuable feedback and helped shape this product to address pressing needs for local governments. We thank these innovative municipalities for their feedback and support in bringing VivaCitadel to life to address the diverse challenges of local governments.
Today, many Canadian property information request (PIR) services make use of a patchwork of legacy systems and paper records, falling far behind modern technology. Taking a single PIR from start to finish requires a significant amount of manual labour from city clerks, resulting in long turnaround times.
Many intake processes across the country require the requestor to visit in person, lack online payment options, or need several corrections and communications before the request is ready to be processed. Service delivery is limited by available resources, increasing wait times in peak months. Real estate agents submitting multiple requests at once further amplify the impacts of these systems.
As a necessary part of obtaining property records for renovations and property sales, these pains seem unavoidable for citizens.
Understand the top challenges with property records services today from the community standpoint, and how VivaCitadel is helping municipalities drive positive change.
Get reportWith VivaCitadel, citizens can submit property information requests online from anywhere and at any time. Form submissions are validated and verified on the fly, complete and ready for processing by the time they hit the city's inbox. With digital signatures and online payment options, the intake process is simple and efficient.
VivaCitadel’s city-facing portal automatically collects all records on a property that are stored in city systems, minimizing the work required for every information request. Property records can even be digitized through the platform for easy, long-term storage.
Bring municipal property information services into the 21st century with VivaCitadel.
Learn more
Let our research with 30+ Canadian municipalities and insights gained from design partners inform your organization. Select what you’re interested in, and we’ll send you our resources at no cost!
Or reach out to us directly at:
citadel@vvctec.com
