Case Studies and White Papers

Public sector transparency is undergoing a major shift. The BC Office of the Information and Privacy Commissioner (OIPC) recently recommended mandating comprehensive metrics to track Freedom of Information (FOI) performance. As FOI accountability evolves, municipalities must establish better ways to measure and report their responsiveness. To help you navigate these changes, our latest white paper explores the OIPC's proposed FOI metrics framework and its impact on local governments. Read the white paper to learn how your organization can proactively prepare, and discover how VivaCitadel’s AI-powered platform streamlines FOI management for efficient, compliant reporting.

In late 2022/ early 2023, The City of Kelowna engaged Vivacity Technologies to engage in a feasibility study to evaluate ways to help transform the City into an intelligent city. From that feasibility study, the Vivacity team started developing VivaCitadel, our flagship data and records management software platform for municipalities. Fast forward to December of 2024, the City of Kelowna went live with the First use case of VivaCitadel, the Property Information Request. At the time of publishing, VivaCitadel has been live in the City of Kelowna for over 6 months, with almost 1,000 Property Information Requests being processed through the platform. The following case study walks readers through the problem we set out to solve, how we transformed the Property Information Request at the City of Kelowna, and the impacts VivaCitadel has had on the process.