Municipalities deal with a wide range of records requests covering various services they offer to their communities. Property records are requested from cities for a host of reasons including realtors for home sales, contractors for renovations, lawyers for legal purposes, and more. The process to deliver Property Information Requests (PIRs) to requestors is often a very manual, time-consuming process that encompasses several disparate systems, spreadsheets, and paper records. The fees charged for these services are often nominal, leading to this necessary service operating as a cost centre for municipalities due to the significant amount of staff time put towards completing requests. VivaCitadel’s PIR solution was created to combat these challenges, reducing both the time and effort required to process requests, while allowing municipalities to charge a fair rate for the service — turning a cost centre into a cost recovery opportunity. Instead of highly manual and tedious processes, VivaCitadel automates much of the work to increase the efficiency of the process, allowing cities to do more with less while freeing staff time for high-value work.