VIVACITADEL

Municipal Records Requests Made Simple.

Why VivaCitadel?

Screenshots of the VivaCitadel application and dashboards on a tablet, laptop, and monitor

Municipalities receive a high volume of records requests from citizens on a daily basis. These records requests are often manual, paper-based processes that take a significant amount of time and resources to complete. As access to information increases, so does the volume of requests. City resources, however, remain the same.

We built VivaCitadel to streamline records requests, reducing the cost to deliver the same services at a higher quality. Even more, we built VivaCitadel to reduce the time and effort required to deliver records to citizens, allowing municipalities to do more with the same resources as before.

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Delivery

A path from start to finish with multiple checkpoints

Automated Process

Improved Cost Recovery

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Increased Job Satisfaction

VivaCitadel Platforms

Property Information Request Platform

A screenshot of the VivaCitadel PIR request page

Municipalities offer property records as a service to citizens for permitting, selling, and buying property. This often manual process involves a series of databases and paper records to compile a single request, and can take hours for a clerk to complete. This effort often costs more to complete than it costs citizens to request, creating an inefficient cost-centre for municipalities.

VivaCitadel’s Property Information Request (PIR) solution was created to streamline and automate much of this process. With a focus on delivering digital services, VivaCitadel brings all elements of the PIR process online, automating information validation, record retrieval, and communications. With VivaCitadel PIR, municipalities can dramatically reduce the time and effort required to complete PIRs, saving a significant amount of money for communities and making citizen services more efficient.

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Freedom of Information Request Platform

A screenshot of the VivaCitadel FOI solution's request review page

The volume of Freedom of Information (FOI) requests received by public institutions is growing 30% year over year. With strict deadlines and numerous privacy guidelines, municipalities are experiencing a growing backlog of requests which puts a significant strain on capacity. Requiring the coordination of multiple departments and a significant volume of information, FOI requests are growing increasingly difficult to complete.

VivaCitadel’s FOI request solution was created to provide municipalities with the tools needed to effectively manage FOI requests while complying with privacy and access to information legislation. VivaCitadel helps municipalities coordinate, deduplicate, redact, and deliver FOI requests to the public with greater efficiency. With internal time tracking capabilities, VivaCitadel helps effectively recover costs for services rendered. Take the next step in improving transparency with VivaCitadel’s FOI solution today.

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Design Partners Program

VivaCitadel is a product built with the client experience in mind. Our commitment to platform excellence led us to launch our municipal knowledge sharing program: the Design Partners Program. Through our Design Partners Program, forward thinking and innovative municipalities come together once a quarter to share insights into key municipal processes and provide feedback that helps shape VivaCitadel to effectively meet municipal needs. Our design partners help play a key role in bringing VivaCitadel to life.

Featured News

Vivacity Technologies and City of Pitt Meadows Launch VivaCitadel Property Information Request Platform, Enhancing Public Access to Property Data

Kamloops, BC, September 09, 2025 - Vivacity Technologies is pleased to announce the successful go-live of its VivaCitadel Property...

Vivacity Technologies Secures $200,000 of NRC IRAP Funding to Support Scalability of Intelligent City Data Platform, VivaCitadel

May 2nd, Kamloops, BC - Vivacity Technologies (Vivacity) announced today the successful completion of funding through the National...