Managing FOI requests (sometimes known as FIPPA or FOIP requests) is an important part of municipal operations. Typically handled by Legislative Services teams, the FOI response process can be a cumbersome, time-consuming endeavour spanning multiple departments. Additionally, legislation severely restricts cost recovery — mandating the first 3 hours of labour to process a request must be free of charge, limiting the hourly rate at which additional hours can be billed, and excluding legislative services staff time from cost recovery entirely, among other constraints. Aiming to address the challenges above, VivaCitadel FOI provides municipalities with the tools needed to efficiently and effectively manage FOI requests, offering increased transparency in an industry-leading digital service at a lower overall cost to the organization.