How Process Works
VivaCitadel makes it simple for the public to submit Freedom of Information (FOI) requests online with no printing, scanning, or back-and-forth emails required.
​
In just a few steps, users can:
​
-
Enter Contact Information
Basic details are collected to identify and communicate with the requester. -
Specify Request Details
Users select the type of information they’re seeking, input the date range, relevant property addresses, and any known file or reference numbers. -
Review & Upload Supporting Documents
Before submitting, users can review their entries and upload authorization files if required. -
Submit & Pay
Payment is collected securely at the time of submission. Once submitted, the request is validated and sent to the city for processing.
3 STEPS TO SUBMIT A REQUEST
3 Easy Steps
From intake to delivery, VivaCitadel handles every stage of the FOI request lifecycle securely, efficiently, and all in one dashboard.
​
The Response Dashboard empowers staff to:
-
​Review submitted requests
-
Assign tasks by department or staff
-
Track time spent and view estimates
-
Upload, redact, and finalize response documents
-
Monitor deadlines with smart alerts
-
Access audit logs and internal notes
-
Securely release documents to requesters with a one-time access code
End-to-End FOI Management, All in One Place
Features
City-branded online FOI request form
AI-powered document redaction and deduplication.
Staff time tracking for accurate billing and reporting.
Built-in payments, invoices, and billing.
Secure file sharing with no file size restrictions.
Smart deadlines, with support for formal extensions and automated email follow-ups.
FOI request dashboard.
Assign requests to different staff members.
Request keywords for easy searching, grouping, and custom reports/analytics.
Audit logs capture every action applied to a request over its lifecycle.
Fully compliant with federal and provincial FOI legislation.
Fully hosted in Canada.
Clients
.png)
.png)
