Why It’s Perfect for You?
When users submit a request, VivaCitadel instantly validates the form, ensuring all required info is present and correct.
It checks for title matches, gathers digital signatures from all parties, and flags any issues before reaching your team so every request that lands on your desk is actionable, verified, and ready to go.
Submitting a Response is Simple and Controlled!
With full visibility into each request and its related property records, city staff can easily review, edit, and finalize responses within VivaCitadel.
​
They can:
-
Remove irrelevant or sensitive information
-
Add or redact documents as needed
-
Ensure the response meets all compliance standards
​
Once complete, the report is sent directly to the requester. A copy is also generated for internal records making response management efficient, trackable, and secure.
The Impact
Nearly 1,000 Property Information Requests have been processed through VivaCitadel in the City of Kelowna.
A survey of staff and Realtors before and after implementation shows a significant improvement in the PIR process.
Features
Automated record retrieval.
City-branded online PIR request form. ​
Built-in privacy protection.
PIR Request Dashboard.
Instant data validation and verification of request information.
File Digitization.
Fully hosted in Canada.
Built-in payments, invoices, and billing.​
Digital signature and signature upload options.